Patient experience

PATIENT EXPERIENCE

The 4 pillars of the patient experience

At EDTM, we wanted to reinvent the endodontic care experience. From the moment you arrive, you step into a place designed as a true interlude: an elegant, soothing space, far removed from the traditional clinical atmosphere.

Each member of our team is committed to providing you with exceptional care, combining precision, gentleness and attentiveness. Because your comfort, peace of mind and trust are at the heart of our mission.

At our practice, we are deeply committed to offering you an experience that fully reflects our values: excellence, kindness and team spirit. This experience is built on four complementary pillars, designed to support you before, during and after your care.

schema experience patient edtm

cabinet endodontium - EDTM - Endodontie - Paris - 6

1 - Our reception team

A true first point of contact, our administrative team is, in many ways, the face of our practice. You will meet them over the phone or at the practice, and they will support you from the very first exchanges.
Attentive and approachable, they answer your questions, make appointment scheduling easier, and ensure communication with your referring dentist whenever necessary.

2 - Our dental assistants

Our dental assistants play an essential role in your care. They ensure the highest standards of hygiene, both in the treatment rooms and in our sterilisation areas.

They also contribute to delivering high-precision care, particularly during treatments performed under an operating microscope, working four-handed alongside our endodontists.

Finally, they look after your comfort and well-being, and support you with care and attentiveness throughout your treatment.

cabinet endodontium - EDTM - Endodontie - Paris - 9

cabinet endodontium - EDTM - Endodontie - Paris - 10

3 - Our endodontists

Our team is exclusively dedicated to endodontics, a demanding medical and surgical specialty that requires extensive training (university diplomas, hospital residency, conferences, and more).

We are also committed to sharing our expertise: some members of the team serve as trainers for dental surgeons wishing to further develop their skills (courses, hands-on workshops, lectures, publications, and more).

Some of us are also hospital-university lecturers at the University of Paris.

4 - Our environment

We want, as much as possible, to help you forget that you are at the dentist. Our practice has been designed as a soothing space, where every detail matters: impeccable cleanliness, a comfortable temperature, décor in harmony with our universe, a delicate fragrance, and a musical atmosphere that encourages relaxation…

Because these pillars are inseparable, if one of them falls short, the entire experience is affected.

Our commitment is therefore twofold: to provide you with a high level of medical and surgical expertise in the treatment of your roots, and to ensure that you leave our practice with a positive, calm and reassuring memory of your visit.